The setup depends on what email software you’re using and there are quite a few options available. Let us know which one you’re using and we’ll create an FAQ for you.
Setup / Configuration Service
We also offer setup and configuration for you and this is included in your hosting service at no additional cost. We use TeamViewer software which allows us to access your laptop or computer remotely. This is how it works:
- Download TeamViewer onto the computer you’d like us to add your email to:
- Launch TeamViewer after installation to make sure that it functions correctly ahead of time. You may need to change some settings on your computer to allow TeamViewer to run correctly. On a Mac you will find that it requests access to 3 different things. Please go through each of the settings to grant access.
- Just before the agreed date and time of the setup, please start TeamViewer and send the ID and share the password displayed by TeamViewer with us. Note that the ID and password is different every time TeamViewer starts.
- At the agreed time we’ll use the ID and password you shared to access your computer. At this moment you’ll need to accept the connection request.
- Once we’re connected you’ll be able to see everything that we do on your computer. You’re welcome to sit and wait or leave us to it.
- During the configuration we’ll send a test email from your email to ourselves and we’ll reply to it, to ensure that everything is working as it should.
- Once we’ve finished the configuration we will disconnect. You can close TeamViewer and even uninstall it.
